Our business solutions team work closely with our clients to help them become informed buyers who understand what they need and how it can be achieved within timescale and budget. OnTrac’s combination of industry experience and in-depth knowledge of emerging technologies is what enables us to create world class solutions.
Working closely with the project owner, our team of industry expert help clients define the outline scope, cost benefits and general concepts of the solution, to create a budget. This includes a full cost benefit analysis, risk management plan and feasibility study.
Once a budget is in place and key resources have been identified, our analysts will work with our clients to create a set of detailed functional and non-functional requirements. At the end of this stage, our clients know exactly what they need, how it will work and the benefits it will bring to their business.
We transform the requirements into complete and detailed solution/system design, bringing project concepts to life with fully operational wireframe designs and prototypes. Using our web-based, joint development hub – devCloud – this is the first opportunity to see what our team of experts are creating, and make necessary changes.
At this point, we convert the solution designs into complete solutions. Our solution architects begin building the system environments, as our developers start creating, coding, compiling and refining the application and its databases. Meanwhile, our testers prepare the test files and data in preparation for the next stage in the process. Throughout this period, clients sill have full access to the devCloud daily uploads, making an necessary changes as we continue development.
At this stage, we can demonstrate that our development conforms to client requirements. Our quality assurance team and a selection of clients’ in-house users test to ensure that the solution looks and works exactly as expected, has the capacity to grow and most importantly, is secure and stable.
During implementation, we move everything into a production environment and review the system we have created. Clients are also provided with a fully integrated user guide, administrator/user training programme and the final build documentation.
Clients can begin experiencing all of the benefits that OnTrac’s bespoke software solutions provide, safe in the knowledge that we are here for support, with an exclusive three-month warranty period and three-year support plan.
OnTrac’s support and hosting services provide our clients with a complete hassle free solution, that allows them to concentrate on other areas of the business, without worrying about complex IT solutions. Through our effective methodologies, OnTrac has been helping clients get the most out of technology for almost ten years, providing a competitive edge through bespoke software solutions.
OnTrac’s managed hosting environment offers clients the flexibility necessary to build a truly tailored solution. We provide our clients with complete access to their systems and key management information from anywhere, using any device. Whatever solution our clients choose, we do our best to ensure there is a stable operating environment, with 100% network uptime guaranteed, so focus can be placed elsewhere within a function.
What else OnTrac offers:
OnTrac offers extensive, 24/7 monitoring of our network routers, circuits and power. We also provide clients with early warning alert signals, to ensure that they have access to all systems always. OnTrac work as an extension to existing in-house teams, removing the potential complexities of independent server management.
By monitoring, identifying and guarding against threats, we can also ensure that client data is fully protected. This involves extensive preparation and utilising the very latest in anti-virus software – as well as making off-site back-ups – load balancing, failover and RAID configuration that are standard within our servers to ensure maximum security and total piece of mind.