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Background

The Foundation of Light is the registered charity of Sunderland AFC, first established in 2001 by former club chairman, Sir Bob Murray CBE.

Using the power of football and a broad range of innovative and award-winning programmes, the foundation educates and inspires more than 42,000 young people and their families change their lives across the North East, each year.

The organisation is committed and pro-active in addressing issues within the community by running programmes in specially designed classrooms within the Stadium of Light, as well as in local schools, community centres and bespoke outreach centres throughout Sunderland, South Tyneside and County Durham.

Their passion and dedication is evident, with a highly skilled team that includes over 100 professional teachers, healthy workers, football coaches, family learning officers, youth workers and support staff.

The Foundation of Light offers a diverse range of talent, skills and experience, all united in a common passion, enthusiasm and drive to make a real difference in the community.

The main issues with their methods were:

Client Requirements

The Neighbourhood Alliance initiative aims ‘to establish family-centred working practices, using new and innovative ways of working with partners, to achieve better outcomes for families at a neighbourhood level’.

The Neighbourhood Alliance is a multi-agency approach between statutory, community and voluntary sector organisations, who are dedicated to making a tangible difference to local people and the communities in which they work. The group are committed to working in new, innovative and pioneering ways to ensure services delivered are of an exceptionally high standard to meet the needs of whole families.

OnTrac were commissioned to provide a case management application service to support this initiative.

Approach

  • Workshops with users to validate functional and non-functional requirements for solution.
  • The design, development and deployment phases, carefully managed through OnTrac’s bespoke project management lifecycle.

Results

  • Agile prototyping of solution with the client throughout the development phase allowed assurance against signed off requirement and capability to improve functionality of solution.
  • Successful deployment of a solution to aid business, business benefit realisation for client, with less time spent on management of information, and more time spent on delivery.
  • Improved relationship with customers, suppliers and internal teams.
  • Provide a more efficient and accurate management of identifying families support needs, and achieving the goal of improving their quality of life.

seacurus logo on-trac case study

Background

Originally founded in 2004, Seacurus Ltd registered as an FSA regulated insurance broker in 2005. From the out-set, it was the company’s intention to focus on a specific niche in the marine insurance market; revenue protection.

Since their inception, Seacurus has become a market leader in the design and implementation of solutions that protect those insured from unforecasted impacts on the balance sheet. This may be due to a credit default, a hijacking, a charter-party cancellation or a disruption to a voyage due to a political event.

As a specialise marine insurance broker, Seacurus continues to develop and deliver bespoke insurance solutions. In late 2010, the company delivered the first charterers’ default insurance policy to the industry for over two years.

Following this, Seacurus established the first delegated underwriting, binding authority for marine kidnap and ransom insurance, and in September 2011, became an approved Lloyds cover holder. 

The main issues with their methods were:

Client Requirements

Due to successful company growth and expansion, Seacurus looked to move to a service provider that offered a fully managed and more strategic approach to their application and infrastructure services.

OnTrac were commissioned to provide an application support and hosting service to support the Seacurus management system.

Approach

  • Workshops with users to validate the non-functional requirements for solution.
  • Managed application take on and cut over design supporting business availability requirements.
  • Design, development, deployment phases carefully managed through OnTrac’s project management lifecycle.

Results

  • Successful deployment of a solution to aid business, business benefit realisation for client, with less time spent on management of IT services and more time spent on delivery.

Background

The UK government has a legally binding target to achieve 15% renewable energy by 2020, a major part of which will need to be delivered through micro-generation installations. A combination of increasing conventional energy costs, a desire to improve energy efficiency and government financial incentives means that energy users are becoming increasingly attracted to micro-generation technologies. The micro-generation certification scheme (MCS) enables these energy users to identify competent, reliable installation companies so they have confidence that installations will perform properly and be eligible for financial incentives.

Companies carrying out the installation of micro-generation technologies must comply with the relevant building regulations. In addition, if installations are to attract financial incentives, installers and equipment must be certified under the micro-generation certification scheme, which operates under the authority of the Department of Energy and Climate Change (DECC).

Our client entered the renewable energy market in 2009, and obtained MCS approval in early 2010. In the same year, they were awarded several major contracts with EON, which involved opening five new depots, employing in-excess of 300 new installers, and delivering more than 25,000 installations in the first year.

The MCS compliance and assurance process was extremely time consuming, labour intensive and expensive to maintain. Too much time was being spent filling in forms, obtaining approvals and chasing paper work. As a result, output was down by more than 80 per cent within the first three months.

 

The main issues with their methods were:

Our Client entered the Renewable Energy market in 2009 and obtained MCS approval in early 2010. In the same year, they were awarded a number of major contracts with EON, which involved opening 5 new depots, employing in excess of 300 new installers and delivering more than 25,000 installations in the first year.

The MCS compliance and assurance process was extremely time consuming, labour intensive and expensive to maintain. Too much time was being spent filling in forms, obtaining approvals and chasing paperwork and as a result, output (installations) was down by more than 80% within the first 3 month's.

Client Requirements

Design, build and host a bespoke collaboration platform, modelled on the MCS assurance process, with multi-level user access. Key features to include:

  • Real-time planning.
  • Work scheduling with live progress reporting.
  • Electronic stores.
  • Competency management.
  • On-site survey, design, installation and testing tool with electronic forms and photo/video capture capability.
  • Electronic register and document library for industry standards, company procedures and assurance documentation with the capability to update and distribute changes in real-time.
  • Electronic signatures.
  • On and offline modes.

Approach

Understand the whole end-to-end process for the design, installation and assurance of micro-generation solutions, including: solar PV, air/ground source heat pumps and solar thermal panels.

We outlined the existing processes and procedures, defining the as-is and to-be processes, before capturing requirements via workshops to define the functional and non-functional requirements:

  • Agree hardware solution
  • Map storage/retrieval of historical data
  • Create automated data feeds from multiple systems
  • Deliver business information reporting capabilities with automated standard ad ad-hoc reports.

The design, development and deployment phases were all carefully managed through the OnTrac project management lifecycle (project plans, risk/issue register, progress updates and testing assurance).

Results

  • Externally hosted secure solution build to specification for 1,200 users, with additional functionality deployed above standard specification to assist adoption and roll out.
  • Agile prototyping of solution with the client throughout design and development phase allowed assurance against sign off requirement and capability to improve functionality of solution.
  • Successful deployment of a solution to aid business, business benefit realisation for client with less time spent on management of information and more time spent on delivery.
  • Improved relationship with customer, suppliers and internal teams
  • Detailed reporting
  • Reduced operating costs
  • Improved margins 

Background

Green Marine Solutions provide specialist support to the offshore and renewables industry. They deliver a wide range of bespoke marine solutions, including: offshore construction, management and development.

Drawing on over 50 years of experience in the oil, gas and renewable energy sector, they provide tailored solutions to many high-profile clients in the UK.

On wind farms, there is a need to know the real-time location of all people and vessels working in the field. This is mainly a safety requirement, so that in an emergency, people can be quickly located and the relevant procedures carried out.

Additionally, from a task management perspective, jobs and productivity need to be monitored. The workforce also need to know if they are sailing each day, due to varying work conditions, on which vessel they will be located and what their task list is. Equipment such as tools, spare parts and persona protective equipment (PPE), which are often taken into the field and need to be signed out, to prevent loss or theft.

The main issues with their methods were:

  • The system was prone to human error, due to handwriting large amounts of data.
  • In the event of an emergency, a snapshot of the situation was difficult, as data was being managed on many different forms, by numerous people.
  • Due to the high workload, several people were required to run the operations centre simultaneously.
  • There was potential for human error by captains reporting incorrect personnel movements.
  • There were no methods of checking the movements (i.e. ensuring that the reported person was on board the vessel).
  • All paperwork had to be checked and written up manually. Historical logs are scanned, and therefore have no intelligent capability for search and management
  • Tools went missing; the system was easily abused
  • PPE was often lost or stolen, as accurate records were not kept.
  • Waste and tools were found in turbines, and there was no accountability for this.
  • There were no methods of analysing historical tasks, or personnel/vessel movements.

Client Requirements

Design, build and host a bespoke real-time offshore asset management system, with multi-level user access. Key features to include:

  • Personnel management
  • Certificate management
  • Fleet management
  • Turbine management
  • Task management
  • Project and manifest management

Approach

  • Requirement captured and workshops with users to validate functional and non-functional requirements for solution.
  • Storage/retrieval of historical audit data.
  • Business information reporting.
  • Design, development and deployment phases carefully managed through OnTrac project management lifecycle.

Results

  • Externally hosted secure solution, built to specification, with functionality deployed above standard specification to assist adoption and roll out.
  • Agile prototyping of solution with the client throughout design and development phase, which allowed assurance against signed off requirement and capability to improve functionality of solution.
  • Successful deployment of solution to aid business, business benefit realisation for client, with less time spent on management of information and more time spent on delivery.
  • Improved relationship with customer, suppliers, and internal teams
  • Detailed reporting.
  • Reduced operating costs.
  • Improved margins.

Background

In the management of the National Rail Network, Network Rail is responsible for the capture and collation of health, safety and environmental key performance indicators for all its worksites, where staff and third parties are working.

In 2010, Network Rail were openly accused in the national press of misrepresenting these results, with the Daily Telegraph publishing an article about safety accidents going unreported.

In direct response to this adverse media attention, the objective of this project was to identify and implement a solution that can support new processes/procedures, for the capture and reporting of internal and external health, safety and environmental KPIs.

The existing process was heavily reliant upon manually capturing the performance data from internal and external sources.

The typical workflow saw monthly, over 1,100 suppliers submitting multiple spreadsheets containing up to 50 KPIs to over 4,400 projects within Network Rail. Each project manager would then, in turn, add project level information and forward a combined report to their programme/regional manager, who would then add the programme level KPIs. They would then collate the information, before submitting a programme/regional report to the HQ team. The Northern Rail HQ team would review and chase for missing/unreported data, then finally collate the regional information for management reporting.

All of this information equated to approximately 150,000 spreadsheets – gathered every month – within a five-day reporting period.

The information and way the data was captured was high level, and would not allow for further data analysis, which was time consuming for all parties. Further to this, the manual intervention increased the probability of data errors.

 

The main issues with their methods were:

Client Requirements

The opportunity to improve the safety performance reporting was a key deliverable for Network Rail. Further requirements included:

  • To be an honest broker for capture and collation of information ascertaining to HSE key performance indicators.
  • Address the perspective of the media and ORR about the capture and collection of health, safety and environmental data.
  • To understand and identify improvements to the whole end-to-end process for the collection and management of KIP information.
  • Automate the data collection processes, decrease business user involvement in data loading and data cleaning tasks and improve data and reporting accuracy.
  • Provide audit capability, for traceability, with uploaded data, so users and administrators have trust in the solution outputs being true and accurate
  • To provide business benefit and cost reduction in data management and quality/accuracy of data.

Approach

OnTrac’s needed to understand and identify improvements to the whole end-to-end process, for the collection and management of KPI information. We needed to outline the existing processes and procedures, while examining the as-is and to-be processes for improvements.

During requirement capture workshops, the functional and non-functional requirements were established:

  • Map storage/retrieval of historical and audit data.
  • Create automated data feeds from multiple systems.
  • Deliver business information reporting capabilities with greater granularity of data and automation reports.
  • Design, development and deployment phases were to be carefully managed through OnTrac’s project management lifecycle.

Results

  • Externally hosted, secure solution, built to specification for 11,000 users, with additional functionality deployed above standard specification, to assist adoption and roll out.
  • Agile prototyping of solution, with the client throughout design and development phase allowed assurance against signed off requirement and capability to improve functionality of solution.
  • Successful deployment of a solution to aid business, business benefit realisation for client, with less time spent on management of data, and more spent on analysis of data.
  • Improved reputation of National Rail for capturing and reporting on HSE KPIs.
  • Improved accuracy of data and capability to report/identify internal and external users, not following the recommended approach.

Background

In managing the UK rail network, Network Rail has a responsibility to ensure that its workers, including supply chain workers, are properly informed about known risks or hazards found on the rail network, to ensure safe working practices can be carried out.

OnTrac were approached by Network Rail in 2008, to help assist in bringing together a National Hazard Directory and managing the service to support the internal and external workers on the railway. The objective was to provide accurate and up to date risk and hazard information in an easy to access solution for the entire rail network industry.

The National Hazard Directory (NHD) brings together data on all known risks and hazards found on or around Network Rail’s infrastructure, including buried services (gas, water and electric), hazardous substances, high vandalism areas, prohibition and restricted areas.

The main issues with their methods were:

Client Requirements

Network Rail required the opportunity to improve the distribution of safety information to the wider industry, operating on the rail network, which included over 250 organisations and 8,000 users.

They also wanted to be able to identify the sources of information and data, to ensure that the solution provided information and data to ensure that the solution provided information quickly and accurately to end users.

Furthermore, there was a requirement to capture detailed user requirements, allowing the prioritisation of requirements and user needs. Other requirements included:

  • The automation of data collection processes, where possible, to decrease business user involvement in data loading and data cleaning tasks.
  • The design and development of a solution to be accessed remotely by users on the rail network
  • Process mapping of existing services and a support model that could fully support the industry
  • Implementation and rollout of the solution to the industry
  • The support and maintenance of the solution. 

Approach

OnTrac’s full end-to-end lifecycle project approach was conducted:

Consultation: mapping and modelling of data to ensure the accurate provision of information to user. Functional and non-functional requirements were captured via workshops.

Delivery: design and agile development cases were carefully managed through the OnTrac project management lifecycle.

Support: OnTrac maintenance/support processes and helpdesk were assigned to support the industry in the access of information from OnTrac’s NHD solution.

Results

The results of the collection and management of the National Hazard Data for Network Rail Industry were as follows:

Externally hosted secure solution built to specification, with additional functionality deployed above standard specification (i.e. user enhancement over four years of supporting the solution and service to the industry).

Initial development via agile prototyping with the client throughout the design and development phases. Allows assurance against signed off requirements and capability to improve functionality of solution immediately.

Successful deployment of a solution to aid business, business benefit realisation for users of the solution to access the right information, at the right time, in the right way.

Operational service has been running for many years, with increased user update and demand. The solution provided details with 3D satellite images of over 6,500 approved access points, 1,200 stations and 8,500 bridges and structures, by inputting two location points.

The web-based solution, which can be accessed using any PC, is also available on tablet or smartphone, as the result of additional development by OnTrac for users, based on an additional requirement captured while supporting the existing solution.

OnTrac support and manage the National Hazard Directory, which has become the most comprehensive and up to date risk/hazard register in the UK.

 

About On:Trac

Welcome to Ontrac, a trusted IT Solutions company with a wealth of Industry experience in both the Private and Public sectors including Rail, Construction, Manufacturing, Energy and Local Government. We provide a full spectrum of Consultancy, Development and IT Support Services forming...
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